The artwork is packaged by the artist following a standardised packaging process. We confirm the packaging with the artist before shipping and take care to make sure the work is properly protected. We then review the artwork upon its arrival in our gallery, and repackage the artwork again with our standardised cardboard box and logo.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it's a surprise or a present, let us know!
If you have ordered on 3-5 days, we may not be able to redirect as it’s likely to be on its way.
The estimated delivery time displayed on the checkout page does not include the preparation time to package and dispatch. You order will be dispatched within 7-10 business days. We ensure each artwork is perfectly wrapped when you receive it.
After the order is being dispatched, the courier will take 3-5 business days to deliver. Please note that the delivery time will vary from country to country. In some cases the local customs office of your country may require additional documents in order to have your package released, and this may also cause further delay in delivery. Please contact our customer service team if you have any questions regarding the time to dispatch.
We use DHL as our courier worldwide.
Once you have placed your order, we will contact you via email with your tracking number. You can simply log on to DHL.com to track your order status. Alternatively, you can email us at firstname.lastname@example.org for further enquires.
There will be no tax charges for all Hong Kong orders. However, some countries may require import tax, duties and related customs fees not being covered in the payment you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact local authorities.
Absolutely! Art Sleuth organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.