1. It has to be less than 7 days since you have received the artwork.
2. Contact us at +852 2561 5300 or email support@artsleuth.com to provide us your order information and the reason of returning the work. Then we'll process your request within 3 working days.
3. Please note that artworks must be carefully packed for return shipment in their original packaging and exact condition in which they were shipped in order to be eligible for a refund.
4. For artworks that arrived damaged, please take photos and email these photos to support@artsleuth.com
5. We will confirm your designated pickup date of the return and provide all instructions and shipping labels via email 1 working day before the collection.
6. You will be refunded within 15 working days of confirmation of safe receipt of the returned artwork.
7. Alternatively, if you have requested a replacement, the artist will ship you new artwork as soon as receipt of the original artwork has been confirmed.