IF YOU HAVE CHANGED YOUR MIND

IF YOU HAVE CHANGED YOUR MIND

 

 

IF YOU HAVE CHANGED YOUR MIND

Customer Returns Policy    

We offer every customer a 7 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us at no cost to you.  

Please note the following is required for a return request to be accepted:    

Steps of return process    

  1. It has to be less than 7 days since you have received the artwork.  

  2. Contact us at +852 2561 5300 or email support@artsleuth.com to provide us your order information and the reason of returning the work. Then we'll process your request within 3 working days.  

  3. Please note artworks must be carefully packed for return shipment in their original packaging in order to qualify for a refund. And the artwork must be in its original packaging and the same condition as it arrived.  

  4. For artworks that arrived damaged, please take photos and email these photos to support@artsleuth.com

  5. We will confirm your designated pickup date of the return and provide all instructions and shipping labels via email 1 working day before the collection.  

  6. You will be refunded within 15 working days of confirmation of safe receipt of the returned artwork.  

  7. Alternatively, if you have requested a replacement, the seller will ship you new artwork as soon as receipt of the original artwork has been confirmed.